Reimagining public services for citizens


We are a think tank working to help governments develop the next generation of public service solutions for citizens. 


We do this through developing research and insight on public services internationally and through trialling innovation in service design. 

Article: The UK's Integrated Review - Ambitious, but is it deliverable?
The thoughts that count - the best of global thought leadership (March 2021)
Policy People: Dr Ann Limb CBE DL
Article: UK Budget 2021: A balancing act of saving lives, saving services & saving the economy
Research: Transformation, digitisation & happiness: Public opinion on government services in Saudi Arabia
Research: Vaccine Passports & UK Public Opinion
Article: Vaccine Passports: The next policy step in managing the pandemic?
Article: Social Value - A sea change in UK procurement policy
Article: What a Biden Presidency Means for Public Services
Article: Bringing contact tracing home: household changes enable a more accurate picture of performance
Article: Covid-19 vaccine UK approval: The beginning of the end or the end of the beginning
Article: UK Spending Review 2020: Unprecedented if not unexpected
Article: The battle for budgets may have been won, but what next for UK defence?
Policy People: Justine Curran QPM
Article: Whole Force By Design – Modernising an Ancient Concept
Whole Force By Design: Optimising Defence to Meet Future Challenges
Policy People: Lord Laming of Tewin
Opinion Feature: Commissioning after coronavirus - what should the ‘new normal’ look like for the voluntary sector?
Analysis: Michael Gove's lecture on 'The privilege of public service'
UK Government publishes Outsourcing Playbook Version 2.0
Panel appearance: transparency in outsourcing
Roundtable: (Out)sourcing Playbook V2.0
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.