Privacy policy

Introduction

 

We are committed to ensuring that your personal information is protected and we clearly communicate to you how it is used. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your personal information. It applies to the personal information we collect when an individual: (i) visits our website (www.serco.com), (ii) elects to receive direct marketing from us as set out below; and/or (iii) applies for employment, details of which may come through the associated Serco careers portal.  

We take our responsibility for the personal data we collect about you seriously, and we aim to be transparent about how we use, handle, and to whom we disclose, such information. Please read this Privacy Policy carefully to understand how we manage your personal data together with any additional specific privacy notice we may provide when we collect or process personal information about you, so that you are aware of how and why we are using your personal information and understand your rights in accordance with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and the Data Protection Act 2018.

This Privacy Policy is issued on behalf of Serco Group so when we refer to "Serco", "us", "we" or "our" in this Privacy Policy, we mean the Serco Group Company or Serco Group companies responsible for processing your personal data.  The Serco Group company responsible for your personal information will be the member of the Serco Group that originally collects information from or about you. This may be explained in separate privacy notices made available when your personal information are first collected by that Serco Group company.

Where the collection and use of personal information is not addressed by this Privacy Policy, the privacy notice made available when your personal information is collected will apply. In addition, where processing of personal information is carried out by another Serco Group company for their own purposes, that other Serco Group company may also be a data controller of your personal information. You can find out more about the Serco Group companies at www.serco.com/ukecompanies or by contacting us using the information in section 16.

News & Views

News: Rupert Soames OBE gives speech introducing the Serco Institute

The purpose of the Institute is to be a forum where academics, civil servants, practitioners, companies small, medium and large, including our competitors, both in this country and abroad, can contribute their ideas.
10th January 2019

News: Dubai breaks boundaries with truly joined up service delivery expos

City Makers in Dubai conduct hackathon style innovation sessions by bringing together multi-agency professionals to work on shared goals (source: apolitical.co)
9th January 2019

Report: Institute for Government on the UK's outsourcing landscape in 2018

Institute for Government's first in a series of reports on the outsourcing landscape in the UK. Their key facts: £284bn spent 2017/18 by government on procurement of services from external suppliers (1/3 public expenditure); 28% (& increasing) of central government budget (£178bn); 47% (& declining) of local government (£98bn); overall this is not as much as other OECD countries; but poor quality of procurement data restricts analysis (source: instituteforgovernment.org.uk)
13th December 2018