Privacy policy

Introduction

 

We are committed to ensuring that your personal information is protected and we clearly communicate to you how it is used. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your personal information. It applies to the personal information we collect when an individual: (i) visits our website (www.serco.com), (ii) elects to receive direct marketing from us as set out below; and/or (iii) applies for employment, details of which may come through the associated Serco careers portal.  

We take our responsibility for the personal data we collect about you seriously, and we aim to be transparent about how we use, handle, and to whom we disclose, such information. Please read this Privacy Policy carefully to understand how we manage your personal data together with any additional specific privacy notice we may provide when we collect or process personal information about you, so that you are aware of how and why we are using your personal information and understand your rights in accordance with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and the Data Protection Act 2018.

This Privacy Policy is issued on behalf of Serco Group so when we refer to "Serco", "us", "we" or "our" in this Privacy Policy, we mean the Serco Group Company or Serco Group companies responsible for processing your personal data.  The Serco Group company responsible for your personal information will be the member of the Serco Group that originally collects information from or about you. This may be explained in separate privacy notices made available when your personal information are first collected by that Serco Group company.

Where the collection and use of personal information is not addressed by this Privacy Policy, the privacy notice made available when your personal information is collected will apply. In addition, where processing of personal information is carried out by another Serco Group company for their own purposes, that other Serco Group company may also be a data controller of your personal information. You can find out more about the Serco Group companies at www.serco.com/ukecompanies or by contacting us using the information in section 16.

News & Views

Institute for Government: Government outsourcing - what has worked and what needs reform?

"Labour’s policy of bringing public services back into government hands by default would be a mistake. But senior politicians have consistently overstated how much money is saved by outsourcing services". (instituteforgovernment.org.uk)
16th September 2019

View: Forget AI in healthcare, augmented intelligence and distributed ledger technology will transform healthcare

“Healthcare is not like banking,” says Dr. Anushka Patchava, Expert Adviser to the United Nations. “Rather it’s a more emotional business. Artificial intelligence in healthcare implies the use of…non-human systems, like computers, performing tasks such as decision-making, without a human touch".(informationage.com)
13th September 2019

New Thinking: Giving the charitable sector the tools it needs to survive

A new report from Canada recommends a national volunteerism strategy and a regulatory approach that updates the definition of a charity.
6th September 2019