Reimagining public services for citizens

 

We are a think tank working to help governments develop the next generation of public service solutions for citizens. 

 

We do this through developing research and insight on public services internationally and through trialling innovation in service design. 

The thoughts that count - the best of global thought leadership (July 2022)
User Experience in Government Services: The Need for a Unique Approach (Saudi Arabia)
User Experience in Government Services: The Need for a Unique Approach (UAE)
The thoughts that count - the best of global thought leadership (June 2022)
Les électeurs français se sont exprimés et souhaitent que les services publics soient une priorité
French Voters’ Verdict: Prioritise Public Services
The thoughts that count - the best of global thought leadership (May 2022)
5 Key Public Service Bills from the Queen’s Speech
Only 11% of Brits say Westminster politics will be biggest factor in determining their local election vote
The thoughts that count - the best of global thought leadership (April 2022)
Micromobility: The future of urban transport?
Plus de deux tiers des Français sont favorables à une collaboration entre le secteur privé et le gouvernement pour améliorer les services publics
Over two-thirds of France supports private sector collaboration with government to deliver public service improvements
The thoughts that count - the best of global thought leadership (March 2022)
Article: UK Spring Statement: The renewed need for resilient public services
The State of Public Policy
People Powered Public Services: Monitoring Australian Opinion - March 2022
People Powered Public Services: Monitoring UK Opinion - March 2022
The thoughts that count - the best of global thought leadership (February 2022)
Article: Covid restrictions have disappeared in England, but not from the national conversation
The thoughts that count - the best of global thought leadership (January 2022)
Poll: Nearly 60% of UK know someone who broke lockdown rules & majority sceptical of Sue Gray investigation outcomes ahead of publication
The Demise of Public Services as an Election Issue in Western Democracies
The Policy Year Ahead: Time for reflections, actions and elections?
The thoughts that count - the best of global thought leadership (December 2021)
Article: COP26: Governments can go the distance, but how far will people go?
Research: Delivering Better Services for the Public - How competition and choice can improve public service delivery in the UK
Article: Support for ‘Plan B’ Vaccine Passports Jumps in New UK Poll
Event: Launch of new report 'Delivering Better Services for the Public'
The thoughts that count - the best of global thought leadership (November 2021)
The thoughts that count - the best of global thought leadership (October 2021)
Article: UK Autumn Budget & Spending Review: The moral case for post-pandemic public service innovation
Research: People Powered Public Services - Monitoring Australian Opinion
Research: Competitive Tension: The Value of contestable public services in a post-pandemic world
Research: People Powered Public Services - Monitoring UK Opinion
The thoughts that count - the best of global thought leadership (September 2021)
The thoughts that count - the best of global thought leadership (August 2021)
The thoughts that count - the best of global thought leadership (July 2021)
Article: England Leaps Out of Lockdown - deaths down due to vaccines, but will this mean the birth of new variants?
Article: The answer to the social care crisis is not just more costly care homes
Article: Which Vaccines Should Get Passports?
The thoughts that count - the best of global thought leadership (June 2021)
The thoughts that count - the best of global thought leadership (May 2021)
Research: What’s heading down the tracks? The Future of Passenger Rail in Britain
The thoughts that count - the best of global thought leadership (April 2021)
Research: Transformation, digitisation & happiness: Public opinion on UAE government services
Article: The UK's Integrated Review - Ambitious, but is it deliverable?
The thoughts that count - the best of global thought leadership (March 2021)
Policy People: Dr Ann Limb CBE DL
Article: UK Budget 2021: A balancing act of saving lives, saving services & saving the economy
Research: Transformation, digitisation & happiness: Public opinion on government services in Saudi Arabia
Research: Vaccine Passports & UK Public Opinion
Article: Vaccine Passports: The next policy step in managing the pandemic?
Article: Social Value - A sea change in UK procurement policy
Article: What a Biden Presidency Means for Public Services
Article: Bringing contact tracing home: household changes enable a more accurate picture of performance
Article: Covid-19 vaccine UK approval: The beginning of the end or the end of the beginning
Article: UK Spending Review 2020: Unprecedented if not unexpected
Article: The battle for budgets may have been won, but what next for UK defence?
Policy People: Justine Curran QPM
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.