News & views

We collate and provide links to news and views from around the world to help share ideas and thinking for policy makers, procurers, providers, and any other organisations working in the public sector sphere to deliver better public services.

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Please note that all third-party content provided via hyperlinks in this section does not represent the opinion or view of Serco Group plc or any of its group companies (‘Serco’) unless expressly attributed otherwise. By linking to any sites in this section, you acknowledge and agree that Serco has no control over the content of these sites, including any opinions expressed and the content contained therein, and that Serco excludes all liability to you in this respect to the maximum extent permitted by law.
1st December 2018
Policy News: UK Govt Minister calls for AI in all departments
Margot James, UK Minister of State for Creative and Digital Industries speaks of bringing ‘the vanguard’ of AI into government Departments (source:
27th November 2018
Innovation News: Singapore govt looks to agile innovation methods
Singapore uses ‘Public Service Innovation Challenges’ and ‘Makeathons’ for government agency Directors to address & respond to key public sector priorities that cut across agency boundaries (source:
22nd November 2018
Innovation news: Canadian defence department looks to 'open innovation' and Challenge Prizes
Through setting specific Challenges, IDEaS aims to connect innovators with the government’s science and military members (source:
19th November 2018
Innovation News: U.S use of algorithms to deliver criminal justice is dangerous
World Economic Forum warns of increased use of AI in predicting crime in the US, stating that algorithms reinforce racial bias (source:
19th November 2018
Innovation news: Northern England cities lead way on smart city development
City of Hull in the UK, sprints ahead in building smart city data platform that allows tech innovators to plug in to local public services (source:
15th November 2018
News: UK govt backs centre to develop Public Service leaders
UK government proposes plan for new Centre for Public Services Leadership to focus on developing collaborative leadership skills that drive productivity and innovation across services. (source:
31st October 2018
Report: World Bank on lessons from developing world on improving public sector performance
Long report from World Bank giving global view on what drives & enables innovation in public sector performance across developing world (source:
1st October 2018
New thinking: Principles on how to better govern public services in the UK
Serco plc, sets out Four Principles to ensure the contractual relationships between commissioner and provider is governed better through Transparency, Orderly Exit, Security of Supply and Fairness
20th June 2018
Blog: Innovation in the public sector is challenging
Innovation in the B2C and B2B spheres has been prolific, whilst the environment of the public sector holds back innovation at scale - we need to trial and test change free from these restrictions. (source: Clementine Vandeleur, Serco Institute)
3rd December 2017
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