Our research

Insight

 

The Serco Institute is constantly producing new research and a significant library of reports from its previous incarnation that provides valuable insight into the economic, political and social environments in which public service delivery can work best. 

To Guide The Human Puppet: Behavioural economics, public policy and public service contracting
Behavioural economics is the latest fashion in Westminster and Washington. The Serco Institute explores this new trend and asks what it means for public service contracting.
Lauren Cumming, November 2012
30th November 2010
Put To The Test: Commentary on government sourcing of public services for cost efficiency
Gary Sturgess originally published this article in Ethos magazine in 2010. He discusses the benefits of competition in driving large initial cost-savings for public services as well as the impact of buyer’s choice on enduring cost-efficiency, innovation and quality from public service suppliers.
Gary Sturgess, June 2010
4th June 2010
Payment By Performance: Commentary on payment mechanisms for policy outcomes
'If policy analysts carry bumper stickers they should read: Payment on Performance'. The great American political scientist, Aaron Wildavsky, wrote these words almost forty years ago, and yet only recently have politicians begun to give them serious attention.
Gary Sturgess, June 2010
4th June 2010
Government Business: Commentary on the cultural and historical factors that shape public service markets internationally
When it comes to involving the private sector in public service delivery, opinion differs greatly. So is there such a thing as an inherently governmental function?
Gary Sturgess, June 2010
4th June 2010
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.
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