Our research

Insight

 

The Serco Institute is constantly producing new research and a significant library of reports from its previous incarnation that provides valuable insight into the economic, political and social environments in which public service delivery can work best. 

Competitive Edge: Does contestability work?
One of the principal reasons why governments contract with private firms for the delivery of public services is to be found in the belief that competition will deliver financial benefits. To some this seems self-evident, but others have questioned the scope of these savings, insisting that even where costs have been reduced, it has only been achieved at the expense of workers’ terms and conditions. This paper assesses the impact of contestability across five sectors.
Gary L Sturgess, Briony Smith, November 2007
23rd November 2007
What Gets Measured: Contracting for delivery
Why measuring performance matters, when measurement works, new challenges and approaches, and how to develop the right competencies
Briony Smith, November 2007
23rd November 2007
Built To Serve: The benefits of service-led PPPs
Understanding the benefits brought through the integration of asset design and service design.
Briony Smith, February 2007
23rd February 2007
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.
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