Our research

Insight

 

The Serco Institute is constantly producing new research and a significant library of reports from its previous incarnation that provides valuable insight into the economic, political and social environments in which public service delivery can work best. 

Good People, Good Systems: Former public servants speak about delivering public services in the private sector
Former public servants speak about delivering public services in the private sector and the decision-making environment that enables these people to get on with the business of delivering efficient and effective public services.
Emma Reddington, June 2004
23rd June 2004
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.
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