Our people

Our people

Kate Steadman


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Kate has worked full time in public policy development and public service delivery for the last 15 years. On graduating from Cambridge University, Kate spent a significant part of her early career working in politics and the public sector, advising senior politicians on the reform and development of policy, with a particular focus on the fields of criminal justice, home affairs, legal affairs, prisons and probation.

Since then Kate has also worked in senior roles for several listed private sector organisations specialising in the redesign and delivery of public services globally and across several sectors including justice, defence, transport and health. Most recently, Kate is the Group Strategy and Communications Director for Serco Group plc, and sits on the Global Group Executive Committee.  Kate’s focus throughout her career has been on public service innovation for better outcomes.


Ben O'Keeffe

Deputy Director

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Ben leads on the Institute's major projects as well as overseeing its day-to-day operation. His focus is on developing innovative solutions to the challenges facing public services and communicating them to policymakers.

With nearly a decade of experience working in research, policy and politics, Ben joined the Institute from the UK Parliament and Welsh Parliament where he was an advisor to a number of senior politicians. Developing manifestos and communications strategies for two UK General Elections, as well as leading on inter-party negotiations during a hung Parliament, Ben has an extensive understanding of the policymaking process. Before working in party politics, Ben was a communications consultant at a top UK public affairs agency, where he assisted public and private sector organisations to run campaigns and become thought leaders at a local, national and international level. 


Geordie Morrison

Senior Researcher

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After graduating with First Class Honours from Bristol University, Geordie completed an MSc in Comparative Social Policy at the University of Oxford. Since then, he has enjoyed a diverse career encompassing investment management, the establishment of an education start-up, and, immediately prior to his current role, was the senior executive of two NGOs in Rwanda. Geordie joined the Institute in May 2019.

Robert Liao

Policy & Communications Associate

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Having completed an MA in European History at UCL in 2020, Robert worked as a Research Volunteer for the Constitution Unit, specialising in citizens’ assemblies, deliberative democracy and voter information. He joined the Institute in August 2021.

The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.