Our research

Insight

 

The Serco Institute is constantly producing new research and a significant library of reports from its previous incarnation that provides valuable insight into the economic, political and social environments in which public service delivery can work best. 

The Structure and Future of the UK Public Services Market
The public service industry in the UK – that part of the market made up of non- government suppliers – accounts for almost 6 percent of GDP and employs some 1.2 million people. However, virtually nothing is known of the supply side of this market.
Alexis Sotiropoulos, Gary L Sturgess, 2012
4th December 2012
Integrated Commissioning: Building a better model for the delivery of social value through diverse networks of local providers
Decentralisation has been identified as an important key to unlock more productive and responsive public services. The closer the services are to service users, the more accountable they are for addressing users’ diverse and individual needs. As such, increasing the impact of public services means devolving control and providing more choice.
Stephen Duckworth, Alexis Sotiropoulos, June 2012
30th June 2012
Frugal Innovation: Learning from social entrepreneurs in India
Over the last 60 years, innovation and improvements in India's public services have frequently emerged in the absence of state intervention or involvement. Social enterprises have stepped in to address the challenges where the government has failed.
Shalabh Kumar Singh, Ashish Gambhir, Alexis Sotiropoulos and Stephen Duckworth, February 2012
29th February 2012
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.
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