Our research

Insight

 

The Serco Institute is constantly producing new research and a significant library of reports from its previous incarnation that provides valuable insight into the economic, political and social environments in which public service delivery can work best. 

Bound For Botany Bay: Contracting for quality in public services
A contracting fable that shows it is the design of the contract that matters for successful delivery – in the evaluation criteria, the performance regime, and the manner in which the contract is managed.
Gary Sturgess, August 2005
23rd August 2005
The future of public services
Our mission is to help enable governments to develop the next generation of public service solutions for citizens through research and innovation in service design.
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