In support of the Police, Fire & Crime Commissioner (PFCC) for North Yorkshire we held a round table discussion, together with the Office for Data Analytics, run from Avon & Somerset Constabulary and Fire & Rescue, on the 14th January at the Cabinet Office Emergency Planning College, Easingwold North Yorkshire.
We used a scenario based approach to discuss and work through examples of how Big Data, together with a Whole Systems Approach, can be used to reduce the wide spectrum of harm & vulnerability across the communities of North Yorkshire; the aims and objectives of the roundtable were to illustrate how all responsible stakeholders might plan and deliver more joined-up, citizen and outcome focussed services in support of the needs and priorities of their communities.
Roundtable delegates included senior members from the PFCC’s office including from the North Yorkshire police and fire services; from the County Council, academia and from the numerous partner agencies working across the spectrum of safety, safeguarding, health, resilience and emergency planning. Delegates also attended from the Home Office and from Serco’s custodial and justice team.
We focused on the context and challenges of partnership working and the need for public services to become as interoperable as data is itself to ensure partners are able to deliver interventions from the insight collected. As a collective we brainstormed the root causes to selected harm and vulnerability scenarios in order to understand the aims and goals of different organisations, the data they create, the data they consume and the data they would like to have to act effectively.
Our key insights included:
Building upon the roundtable, the collected outputs will support a pilot study in North Yorkshire on how data and analytics, can facilitate efficiently and effectively the reduction of harm & vulnerability for all responsible stakeholders across the county in a citizen and outcome focussed way. This improved understanding of stakeholder dynamics within a complex system – who owns the risk, who has the responsibility, who has the capability and capacity, will improve shared understanding to differing stakeholder priorities, so that better informed decision making through the application of analytics and data, can achieve its full effect.
Ultimately, the outcomes and findings can create a wider Business and Transformation plan, identifying areas for improvement based upon the collective learning and the different aspects needed to put those improvements into operational practice; understanding the changes and that need to be made not just to any technology involved but critically to processes, training, governance and information too. These transformation improvements can drive the requirements, procurements and delivery of services that enable the outcome focussed delivery of joined-up citizen services.